FAQ
1) Deposit Fees
Depositing funds does not require any fees. The fees are borne by the withdrawal party, meaning fees are only charged when withdrawing assets.
For example, when you withdraw digital assets from Platform A to an external address, a withdrawal fee will apply. However, if someone deposits assets into your account (or you deposit assets into your own other account), the receiving account will not be charged any fees.
Note:
If the deposit amount is less than the minimum deposit amount stated on the deposit details page, the assets will not be credited to your account. Please ensure your deposit amount exceeds the minimum required.
Currently, only certain tokens support asset recovery. If your deposit is not credited due to being below the minimum amount, you can contact platform support for assistance, but asset recovery will incur an additional fee.
2) Withdrawal Fees
The withdrawal fee you pay is actually a network miner fee (Gas Fee) paid to blockchain miners, not a fee collected by the platform.
For example, when you withdraw via the Ethereum blockchain, after the platform sends out your assets, miners on the network must package your transaction and record it on the blockchain to confirm it. This process consumes computational resources, which is why miners require a fee.
This fee compensates miners for providing block packaging and network maintenance services, and the platform does not profit from this fee.
The specific token and amount of the withdrawal fee depend on what is displayed on the withdrawal page. The network fee is considered the withdrawal fee.
3) Fee Collection Standards
Network Fee Information:
Network fees fluctuate in real time. Each withdrawal requires payment of a network fee, which is charged only once per transaction and paid by the withdrawal party.
At withdrawal, the system will automatically calculate the fee and show the actual amount you will receive:
Actual amount received = Withdrawal amount − Withdrawal fee
The amount of the fee affects how quickly miners package and confirm your transaction. Please note that the fee required depends on the complexity of the transaction. More complex transactions consume more computational resources, thus requiring higher fees.
1) Deposit Fees
Depositing funds does not require any fees. The fees are borne by the withdrawal party, meaning fees are only charged when withdrawing assets.
For example, when you withdraw digital assets from Platform A to an external address, a withdrawal fee will apply. However, if someone deposits assets into your account (or you deposit assets into your own other account), the receiving account will not be charged any fees.
Note:
If the deposit amount is less than the minimum deposit amount stated on the deposit details page, the assets will not be credited to your account. Please ensure your deposit amount exceeds the minimum required.
Currently, only certain tokens support asset recovery. If your deposit is not credited due to being below the minimum amount, you can contact platform support for assistance, but asset recovery will incur an additional fee.
2) Withdrawal Fees
The withdrawal fee you pay is actually a network miner fee (Gas Fee) paid to blockchain miners, not a fee collected by the platform.
For example, when you withdraw via the Ethereum blockchain, after the platform sends out your assets, miners on the network must package your transaction and record it on the blockchain to confirm it. This process consumes computational resources, which is why miners require a fee.
This fee compensates miners for providing block packaging and network maintenance services, and the platform does not profit from this fee.
The specific token and amount of the withdrawal fee depend on what is displayed on the withdrawal page. The network fee is considered the withdrawal fee.
3) Fee Collection Standards
Network Fee Information:
Network fees fluctuate in real time. Each withdrawal requires payment of a network fee, which is charged only once per transaction and paid by the withdrawal party.
At withdrawal, the system will automatically calculate the fee and show the actual amount you will receive:
Actual amount received = Withdrawal amount − Withdrawal fee
The amount of the fee affects how quickly miners package and confirm your transaction. Please note that the fee required depends on the complexity of the transaction. More complex transactions consume more computational resources, thus requiring higher fees.