A failed withdrawal usually means the transaction was not successfully sent out, resulting in a “Failed” status in your withdrawal records.
In such cases, your assets (including any fees) will not be deducted.
Here are some common scenarios and suggested solutions:
Scenario 1: Withdrawal page shows “Withdrawal Failed”
If the withdrawal status shows “Failed” and the transaction record also indicates failure, it means the withdrawal was not processed, and no funds or fees were deducted.
Solution:
Please try to submit the withdrawal again. If the issue persists, contact customer support for assistance.
Scenario 2: Error/Exception on the Withdrawal Page
You may encounter errors during the withdrawal process, such as “Internal Error” or “Invalid Token,” preventing you from completing the transaction.
Solution:
Please check whether the token you’re trying to withdraw is supported. You can also try refreshing the page and initiating the withdrawal again.
Scenario 3: Abnormal Blockchain Status
If the withdrawal was marked as sent but there is no transaction record on the blockchain or the blockchain shows a failed status, it may be due to a network issue.
Solution:
Check the transaction hash (TXID) to confirm the transaction status on the blockchain.
If you're unsure or need help interpreting the result, contact online customer support.
A failed withdrawal usually means the transaction was not successfully sent out, resulting in a “Failed” status in your withdrawal records.
In such cases, your assets (including any fees) will not be deducted.
Here are some common scenarios and suggested solutions:
Scenario 1: Withdrawal page shows “Withdrawal Failed”
If the withdrawal status shows “Failed” and the transaction record also indicates failure, it means the withdrawal was not processed, and no funds or fees were deducted.
Solution:
Please try to submit the withdrawal again. If the issue persists, contact customer support for assistance.
Scenario 2: Error/Exception on the Withdrawal Page
You may encounter errors during the withdrawal process, such as “Internal Error” or “Invalid Token,” preventing you from completing the transaction.
Solution:
Please check whether the token you’re trying to withdraw is supported. You can also try refreshing the page and initiating the withdrawal again.
Scenario 3: Abnormal Blockchain Status
If the withdrawal was marked as sent but there is no transaction record on the blockchain or the blockchain shows a failed status, it may be due to a network issue.
Solution:
Check the transaction hash (TXID) to confirm the transaction status on the blockchain.
If you're unsure or need help interpreting the result, contact online customer support.