FAQ

How to Resolve Not Receiving Verification Codes
Published on: 2026/03/26 12:09Last Update: 2026/03/26 12:09

If you encounter issues receiving verification codes while using CoinW, please follow the steps below:

(1) SMS Verification Code Not Received

Self-Check

Please check the following:

(1) Ensure your mobile signal is normal and network connection is stable

(2) Check whether your phone number has unpaid bills, suspension, or SMS restrictions

(3) Ensure SMS blocking features (such as spam filters or blacklist) are not enabled

(4) Check whether your phone storage is full, preventing SMS reception

Still Not Resolved

If the issue persists after the above checks, please contact customer support for assistance.

 

(2) Email Verification Code Not Received

Self-Check

Please check the following:

(1) Check your email Spam/Junk folder

(2) Add the official email address to your whitelist: [email protected]

For Gmail Users

If you are using Gmail, please also:

(1) Check the “All Mail” folder

(2) Check the “Spam” folder

(3) Use the search bar and enter keywords (e.g., CoinW)

In some cases, emails may be automatically categorized or marked as spam.

Still Not Resolved

If the issue persists, please contact customer support for further assistance.

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How to Resolve Not Receiving Verification Codes
Published on: 2026/03/26 12:09Last Update: 2026/03/26 12:09

If you encounter issues receiving verification codes while using CoinW, please follow the steps below:

(1) SMS Verification Code Not Received

Self-Check

Please check the following:

(1) Ensure your mobile signal is normal and network connection is stable

(2) Check whether your phone number has unpaid bills, suspension, or SMS restrictions

(3) Ensure SMS blocking features (such as spam filters or blacklist) are not enabled

(4) Check whether your phone storage is full, preventing SMS reception

Still Not Resolved

If the issue persists after the above checks, please contact customer support for assistance.

 

(2) Email Verification Code Not Received

Self-Check

Please check the following:

(1) Check your email Spam/Junk folder

(2) Add the official email address to your whitelist: [email protected]

For Gmail Users

If you are using Gmail, please also:

(1) Check the “All Mail” folder

(2) Check the “Spam” folder

(3) Use the search bar and enter keywords (e.g., CoinW)

In some cases, emails may be automatically categorized or marked as spam.

Still Not Resolved

If the issue persists, please contact customer support for further assistance.

Was this article helpful?
4 out of 2 found this helpful
Limited-Time New User Offer!
Sign up now to claim your exclusive 12000 USDT gift pack!
Already have an account?Log In
Popular Articles