If you trigger the Anti-Money Laundering (AML) risk control system and experience partial account function restrictions, please promptly contact online customer service to confirm your account status. Follow the requirements to provide the necessary verification documents. Once the patient review is completed and deemed risk-free, your account will be unfrozen promptly. The review period typically spans 1-3 working days.
1.When will I get results after submitting my documents?
After receiving your documents, the customer service department compiles and forwards them to the specialists during working hours (00:00-24:00). If the review reveals no irregularities and meets the criteria for unfreezing, it typically takes 1 to 3 business days to complete the unfreezing process. You'll be notified via email from the customer service department when your account is unfrozen. During this period, you can also log in at any time to check your account status.
2.What if I can't provide some of the requested documents?
If you're unable to provide certain documents, please explain in detail the reasons why. Customer service will respond according to your account's circumstances. The specifics will depend on the response received from customer service.
3.Why am I asked to submit additional documents after my initial submission?
After you submit your documents, specialists need to verify your entire transaction history. If they identify other issues while verifying the provided documents, they may request additional information from you. Your understanding is appreciated.
4.How can I know if my restrictions have been lifted?
You'll receive an email notification from the customer service department when the restrictions are lifted. Additionally, you can log into your account at any time to confirm the status.
5.What should I do with my transactions after being flagged by risk control?
Different users may face varying restrictions based on the violation. You can inquire about the specific restrictions on your account by contacting online customer service. During the risk control period, your account might be restricted from selling coins, withdrawing, and engaging in contract trading. However, you can still close or reduce your existing positions. We appreciate your understanding during this review period.
6.What habits can I adopt to minimize triggering risk control?
CoinW maintains strict and comprehensive risk control standards. Adhering strictly to the platform's fiat trading rules is paramount. Avoid engaging in inappropriate trading behaviors, such as assisting others in buying coins, using withdrawals for gambling, engaging in over-the-counter trading, or aiding illicit activities like money laundering or running points.
If you trigger the Anti-Money Laundering (AML) risk control system and experience partial account function restrictions, please promptly contact online customer service to confirm your account status. Follow the requirements to provide the necessary verification documents. Once the patient review is completed and deemed risk-free, your account will be unfrozen promptly. The review period typically spans 1-3 working days.
1.When will I get results after submitting my documents?
After receiving your documents, the customer service department compiles and forwards them to the specialists during working hours (00:00-24:00). If the review reveals no irregularities and meets the criteria for unfreezing, it typically takes 1 to 3 business days to complete the unfreezing process. You'll be notified via email from the customer service department when your account is unfrozen. During this period, you can also log in at any time to check your account status.
2.What if I can't provide some of the requested documents?
If you're unable to provide certain documents, please explain in detail the reasons why. Customer service will respond according to your account's circumstances. The specifics will depend on the response received from customer service.
3.Why am I asked to submit additional documents after my initial submission?
After you submit your documents, specialists need to verify your entire transaction history. If they identify other issues while verifying the provided documents, they may request additional information from you. Your understanding is appreciated.
4.How can I know if my restrictions have been lifted?
You'll receive an email notification from the customer service department when the restrictions are lifted. Additionally, you can log into your account at any time to confirm the status.
5.What should I do with my transactions after being flagged by risk control?
Different users may face varying restrictions based on the violation. You can inquire about the specific restrictions on your account by contacting online customer service. During the risk control period, your account might be restricted from selling coins, withdrawing, and engaging in contract trading. However, you can still close or reduce your existing positions. We appreciate your understanding during this review period.
6.What habits can I adopt to minimize triggering risk control?
CoinW maintains strict and comprehensive risk control standards. Adhering strictly to the platform's fiat trading rules is paramount. Avoid engaging in inappropriate trading behaviors, such as assisting others in buying coins, using withdrawals for gambling, engaging in over-the-counter trading, or aiding illicit activities like money laundering or running points.