Dear PropW User,

To improve the proprietary capital allocation and enhance account security while supporting traders' better development opportunities and funding needs, we will be adjusting the rules regarding inactive accounts. The details are as follows:

If a live trading account shows no transaction activity for 30 consecutive days，the system will automatically freeze the account. During the freeze period, all trading functions will be disabled. You may submit an unfreeze request via the "Reactivate Account" option in the account pop-up window within 15 days after the freeze. The review process typically takes 1-3 business days. If no unfreeze request is made within 15 days of the freeze, the account will be permanently closed without the possibility of recovery.

Note:

• Before account freezing/deactivation, the system will send reminders via email. Please ensure your contact information is up-to-date.

• This adjustment will take effect from July 7, 2025, 24:00 (UTC+8)! Please manage your account accordingly.

If you have any questions, please contact our customer service. Thank you for your understanding and support!

PropW