If you accidentally transferred funds to the wrong account during an internal transfer on the CoinW platform (e.g., due to entering the wrong UID, phone number, or email address), please follow the steps below. The platform will do its best to assist in recovering the funds, but success is not guaranteed.
Please contact our customer support through one of the following channels:
Live Chat (Recommended)
Email Support: [email protected]
When contacting us, please provide the following information:
Your account UID
Time, amount, and asset involved in the mistaken transfer
The intended recipient’s information (UID, phone number, or email)
The actual recipient’s information (UID, phone number, or email)
A screenshot of the transfer record
We will review the following:
Your transfer record
The receiving account’s record
Whether the funds are still in the recipient’s account (not traded or withdrawn)
If the recipient's account is active and the funds have not been used, we will attempt to contact the user and help coordinate a return of funds.
If the recipient agrees to return the funds, we will assist in facilitating the process.
If the recipient refuses or the funds have already been used, the platform cannot force recovery.
Due to privacy regulations, we may not be able to share detailed information about the recipient’s account.
、
Internal transfers are processed instantly and cannot be canceled or reversed by the system.
Always double-check the recipient’s UID, phone number, or email address before confirming a transfer.
CoinW is not responsible for losses caused by user operational errors.
To prevent similar mistakes, we recommend:
Carefully double-check all recipient account information before each transfer.
Use copy-paste to enter recipient details instead of manual typing to reduce input errors.
After adding a recipient on CoinW, take a screenshot of the details and confirm with the recipient to ensure accuracy.
If you have any further questions, feel free to contact the CoinW support team at any time.
If you accidentally transferred funds to the wrong account during an internal transfer on the CoinW platform (e.g., due to entering the wrong UID, phone number, or email address), please follow the steps below. The platform will do its best to assist in recovering the funds, but success is not guaranteed.
Please contact our customer support through one of the following channels:
Live Chat (Recommended)
Email Support: [email protected]
When contacting us, please provide the following information:
Your account UID
Time, amount, and asset involved in the mistaken transfer
The intended recipient’s information (UID, phone number, or email)
The actual recipient’s information (UID, phone number, or email)
A screenshot of the transfer record
We will review the following:
Your transfer record
The receiving account’s record
Whether the funds are still in the recipient’s account (not traded or withdrawn)
If the recipient's account is active and the funds have not been used, we will attempt to contact the user and help coordinate a return of funds.
If the recipient agrees to return the funds, we will assist in facilitating the process.
If the recipient refuses or the funds have already been used, the platform cannot force recovery.
Due to privacy regulations, we may not be able to share detailed information about the recipient’s account.
、
Internal transfers are processed instantly and cannot be canceled or reversed by the system.
Always double-check the recipient’s UID, phone number, or email address before confirming a transfer.
CoinW is not responsible for losses caused by user operational errors.
To prevent similar mistakes, we recommend:
Carefully double-check all recipient account information before each transfer.
Use copy-paste to enter recipient details instead of manual typing to reduce input errors.
After adding a recipient on CoinW, take a screenshot of the details and confirm with the recipient to ensure accuracy.
If you have any further questions, feel free to contact the CoinW support team at any time.