Sık Sorulan Sorular
1. Some tokens require a Memo/Tag for deposits or withdrawals
Certain cryptocurrencies require a Memo/Tag when depositing or withdrawing.
Examples of such tokens include:
EOS, XLM, XRP, and USDT on the TON (Toncoin) network, among others.
2. How to determine if a Memo/Tag is required?
If the deposit page does not display a Memo/Tag, then no tag is needed when depositing.
(See Example Image 1)If a Memo/Tag is shown below the deposit address, it must be included when making a deposit.
(See Example Image 2)
Important Notice
When making a withdrawal, please make sure to verify whether the receiving platform or wallet requires a Memo/Tag. Failure to provide a Memo/Tag, or entering an incorrect one, may result in the loss of your assets.
If you are depositing funds to the CoinW platform and your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit the following information to our customer support email at [email protected] for verification and assistance:
UID
Cryptocurrency type
TXID (Transaction ID)
Transfer screen recording
Any other relevant supporting information
We will review the details and process your request accordingly.
If you have any questions, please contact CoinW Online Customer Support for assistance.
1. Some tokens require a Memo/Tag for deposits or withdrawals
Certain cryptocurrencies require a Memo/Tag when depositing or withdrawing.
Examples of such tokens include:
EOS, XLM, XRP, and USDT on the TON (Toncoin) network, among others.
2. How to determine if a Memo/Tag is required?
If the deposit page does not display a Memo/Tag, then no tag is needed when depositing.
(See Example Image 1)If a Memo/Tag is shown below the deposit address, it must be included when making a deposit.
(See Example Image 2)
Important Notice
When making a withdrawal, please make sure to verify whether the receiving platform or wallet requires a Memo/Tag. Failure to provide a Memo/Tag, or entering an incorrect one, may result in the loss of your assets.
If you are depositing funds to the CoinW platform and your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit the following information to our customer support email at [email protected] for verification and assistance:
UID
Cryptocurrency type
TXID (Transaction ID)
Transfer screen recording
Any other relevant supporting information
We will review the details and process your request accordingly.
If you have any questions, please contact CoinW Online Customer Support for assistance.