CoinW’s real-name verification is divided into two levels: Basic Verification and Advanced Verification.
The verification requirements differ for each level. If the real-name verification is rejected, it may be due to the following reasons:
Wrong country or region selected
Incorrect identity information
Common mistakes:
Incorrect document number (missing or extra digits, one digit entered incorrectly)
Incorrect or reversed name (name should be split, e.g., David Bonds — surname: David, given name: Bonds)
Uploaded ID document is unclear
Common mistakes:
Blurry photo, unable to read document content
Incomplete photo, cannot see the entire document; ensure all four corners are visible
Perspective distortion, obvious deformation of the document
ID document expired or falsified
Common mistakes:
Document expired
Document falsified or suspected of editing
Identity information recognized as high-risk customer (e.g., government officials, blacklisted customers)
Identity information already used
One set of identity information can only verify one account. If it has been used on another account, verification will fail.
In the first video, the document is not clearly shown
In the second video, the user does not speak
In the second video, the text on the screen is not read correctly
If your real-name verification fails, you can refer to the above reasons.
If the cause is not listed above, please consult online customer service for the specific reason.
CoinW’s real-name verification is divided into two levels: Basic Verification and Advanced Verification.
The verification requirements differ for each level. If the real-name verification is rejected, it may be due to the following reasons:
Wrong country or region selected
Incorrect identity information
Common mistakes:
Incorrect document number (missing or extra digits, one digit entered incorrectly)
Incorrect or reversed name (name should be split, e.g., David Bonds — surname: David, given name: Bonds)
Uploaded ID document is unclear
Common mistakes:
Blurry photo, unable to read document content
Incomplete photo, cannot see the entire document; ensure all four corners are visible
Perspective distortion, obvious deformation of the document
ID document expired or falsified
Common mistakes:
Document expired
Document falsified or suspected of editing
Identity information recognized as high-risk customer (e.g., government officials, blacklisted customers)
Identity information already used
One set of identity information can only verify one account. If it has been used on another account, verification will fail.
In the first video, the document is not clearly shown
In the second video, the user does not speak
In the second video, the text on the screen is not read correctly
If your real-name verification fails, you can refer to the above reasons.
If the cause is not listed above, please consult online customer service for the specific reason.