1. How to become a merchant?
Visit the following link: https://www.coinw.com/front/otc/otcOrgInfo. Follow the instructions to complete real-name verification, submit required documents, and pay the security deposit. Once approved by the platform, you will become a merchant.
Detailed steps guide link: Merchant Trading Tutorial.
2. What services are available to merchants?
Advertisement Posting Service:Merchants gain corresponding permissions to post advertisements.
One-on-One Service: To improve transaction efficiency and effectively resolve potential disputed orders, we provide merchants with dedicated one-on-one exclusive service.
Exclusive Badge:** A distinctive exclusive badge will be displayed next to your nickname on the interface.
Others:The platform may introduce other new product services for merchants at any time and may also adjust or upgrade existing product services.
3. Are there fees for becoming a merchant?
Becoming a merchant is free. However, a certain amount of security deposit is required. This deposit will be fully refunded to your account upon successful withdrawal of your merchant status.
4. How to set up payment methods?
WEB: On the homepage, click "Buy Crypto". After entering the buy crypto page, click "..." in the upper right corner and select "Payment Methods" to set them up.
APP: On the homepage, click "Quick Buy". After entering the buy crypto page, click "..." in the upper right corner and select "Payment Methods" to set them up.
Trading Process
5. How to post an advertisement?
Select "Buy Crypto" from the navigation bar -> Click "More" on the right side -> Choose "Post Ad" -> Enter the relevant ad information -> Verify the information is correct and click "Post Ad".
Detailed steps guide link: Merchant Trading Tutorial.
6. How to delist and relist an advertisement?
Go to "Merchant Center", click on Ad Management. You can quickly view basic information of all your ads, such as Ad ID, price, remaining quantity, etc. You can choose to delist or relist ads based on your preference.
7. How to process a transaction?
When a user responds to your ad, you will see the order information under [Pending] in Merchant Center - [Order Management]. You will also receive a notification via the Message Center and/or SMS.
For a Buy Order**: Make the payment within the specified time limit. After completing the payment, click "I Have Paid". After the user confirms receipt of the payment, click "Confirm Receipt" to release the crypto. **Ensure the payment account is confirmed to be the counterparty's real-name verified account, and that the payment account and amount are correct.**
For a Sell Order**: After the buyer makes the payment, please confirm whether you have received the payment within the specified time limit. If the payment is received and the amount is correct, locate the order and click "Confirm Receipt" to release the crypto.
If you have any issues with an order, please file a dispute promptly. The platform will intervene to handle it.
8. How to file an order dispute?
The platform recommends first contacting the user to try to resolve the issue. If unable to resolve it, please find the specific order in Order Management, click 【Appeal】, describe your claim in detail, and upload relevant screenshots. The platform will process it as soon as possible.
Other
9. Number of advertisements that can be posted
Merchants can post up to two buy ads and two sell ads, totaling four advertisements.
10. Ad ranking rules
Our ad ranking rules are: Online Merchants Priority -> Price Priority -> Verification Priority.
If prices are the same, verified merchants are ranked higher. If both are verified merchants, ranking is based on comprehensive factors such as the merchant's completion rate and number of completed orders.
11. Ad quota
Your ad quota is determined by your security deposit and merchant level. The total quota of all advertisements you post cannot exceed your maximum limit. You can increase your ad quota by adding more security deposit or applying to become a verified merchant.
12. What is the trading security deposit? Under what circumstances will it be deducted?**
To ensure your trading security and smoothness on this platform, after a merchant passes the platform's real-name verification and anti-money laundering review, the platform requires the merchant to deposit and lock a certain amount of assets in their platform-specific account as a security deposit for transactions. The specific required amount and asset types depend on your nationality and your advertising permissions on the platform. Details are shown in the personal information section of your merchant verification on the platform.
Learn about deposit deduction scenarios (Please refer to Part IV "Security Deposit").
13. Under what circumstances will a merchant be forcibly removed for violations?
Learn about merchant removal rules (Please refer to Part V "Merchant Removal and Penalty Rules").
1. How to become a merchant?
Visit the following link: https://www.coinw.com/front/otc/otcOrgInfo. Follow the instructions to complete real-name verification, submit required documents, and pay the security deposit. Once approved by the platform, you will become a merchant.
Detailed steps guide link: Merchant Trading Tutorial.
2. What services are available to merchants?
Advertisement Posting Service:Merchants gain corresponding permissions to post advertisements.
One-on-One Service: To improve transaction efficiency and effectively resolve potential disputed orders, we provide merchants with dedicated one-on-one exclusive service.
Exclusive Badge:** A distinctive exclusive badge will be displayed next to your nickname on the interface.
Others:The platform may introduce other new product services for merchants at any time and may also adjust or upgrade existing product services.
3. Are there fees for becoming a merchant?
Becoming a merchant is free. However, a certain amount of security deposit is required. This deposit will be fully refunded to your account upon successful withdrawal of your merchant status.
4. How to set up payment methods?
WEB: On the homepage, click "Buy Crypto". After entering the buy crypto page, click "..." in the upper right corner and select "Payment Methods" to set them up.
APP: On the homepage, click "Quick Buy". After entering the buy crypto page, click "..." in the upper right corner and select "Payment Methods" to set them up.
Trading Process
5. How to post an advertisement?
Select "Buy Crypto" from the navigation bar -> Click "More" on the right side -> Choose "Post Ad" -> Enter the relevant ad information -> Verify the information is correct and click "Post Ad".
Detailed steps guide link: Merchant Trading Tutorial.
6. How to delist and relist an advertisement?
Go to "Merchant Center", click on Ad Management. You can quickly view basic information of all your ads, such as Ad ID, price, remaining quantity, etc. You can choose to delist or relist ads based on your preference.
7. How to process a transaction?
When a user responds to your ad, you will see the order information under [Pending] in Merchant Center - [Order Management]. You will also receive a notification via the Message Center and/or SMS.
For a Buy Order**: Make the payment within the specified time limit. After completing the payment, click "I Have Paid". After the user confirms receipt of the payment, click "Confirm Receipt" to release the crypto. **Ensure the payment account is confirmed to be the counterparty's real-name verified account, and that the payment account and amount are correct.**
For a Sell Order**: After the buyer makes the payment, please confirm whether you have received the payment within the specified time limit. If the payment is received and the amount is correct, locate the order and click "Confirm Receipt" to release the crypto.
If you have any issues with an order, please file a dispute promptly. The platform will intervene to handle it.
8. How to file an order dispute?
The platform recommends first contacting the user to try to resolve the issue. If unable to resolve it, please find the specific order in Order Management, click 【Appeal】, describe your claim in detail, and upload relevant screenshots. The platform will process it as soon as possible.
Other
9. Number of advertisements that can be posted
Merchants can post up to two buy ads and two sell ads, totaling four advertisements.
10. Ad ranking rules
Our ad ranking rules are: Online Merchants Priority -> Price Priority -> Verification Priority.
If prices are the same, verified merchants are ranked higher. If both are verified merchants, ranking is based on comprehensive factors such as the merchant's completion rate and number of completed orders.
11. Ad quota
Your ad quota is determined by your security deposit and merchant level. The total quota of all advertisements you post cannot exceed your maximum limit. You can increase your ad quota by adding more security deposit or applying to become a verified merchant.
12. What is the trading security deposit? Under what circumstances will it be deducted?**
To ensure your trading security and smoothness on this platform, after a merchant passes the platform's real-name verification and anti-money laundering review, the platform requires the merchant to deposit and lock a certain amount of assets in their platform-specific account as a security deposit for transactions. The specific required amount and asset types depend on your nationality and your advertising permissions on the platform. Details are shown in the personal information section of your merchant verification on the platform.
Learn about deposit deduction scenarios (Please refer to Part IV "Security Deposit").
13. Under what circumstances will a merchant be forcibly removed for violations?
Learn about merchant removal rules (Please refer to Part V "Merchant Removal and Penalty Rules").