FAQ
What is P2P Trading?
On CoinW, you can use fiat currencies such as CNY/TWD/USD to purchase USDT for digital currency investment. Before conducting P2P trading, you must complete the C2 identity verification for your account, otherwise, you will not be able to perform P2P trading.
Procedure for Buying USDT in P2P Trading
WEB
(1) Log in to the CoinW website, hover your mouse over the "Buy Crypto" button at the top, select "P2P Trading" and enter the fiat trading interface.
(2) After entering the P2P trading interface, click the "Buy" button at the top to view the current merchant listings displayed below. You can use the filters at the top to find a suitable merchant for trading. Once you have selected a suitable merchant, click the "Buy USDT" button next to the advertisement to initiate a purchase order.
(3) Enter the quantity or amount you want to purchase and click "Buy." You will then see the order details, including the order number, order amount, and time.
(4) You need to select your preferred payment method, then click "Pay" to get the payment account details. After confirming the details, you need to initiate a transfer to the seller according to the order amount.
(5) After making the payment, be sure to click the "Paid" button. The order will then be sent to the merchant. Once the merchant confirms receipt of the payment, the coins will be released to your account.
(6) You can check the USDT you received in your Buy Crypto account.
APP
(1) Open the CoinW app and tap the “Buy Crypto” button at the top of the homepage to enter the crypto purchase interface.
(2) You can choose according to your needs and place a purchase order.
(3) Choose your preferred payment method, click "Proceed to Payment," and you will see detailed information such as the merchant's specific receiving account.
(4) Make the payment to the designated bank account provided by the merchant.
(5) After the transfer, be sure to click "Payment Completed." Only then will the order be sent to the merchant. Once the merchant confirms receipt of the payment, they will release the USDT
(6) You can view the purchased USDT in your " Buy Crypto Account."
Purchasing USDT: Important Notes
(1) After making the payment, please promptly return to the order page and click "Payment Completed" before the countdown ends. Failure to do so will result in the order being automatically canceled.
(2) Payments must be made using your own real-name bank account.
(3) During payment, avoid using any sensitive terms such as "Bitcoin" or "crypto currency" in the remarks to prevent interception of the transfer.
(4) It is prohibited to use delayed transfer functions of bank accounts.
(5) After purchasing USDT, you must wait for T+1 (24 hours) before selling. Withdrawal requires waiting for T+2 (48 hours) before withdrawal.
(6) For any other issues or disputes, feel free to contact CoinW's official customer service (available 24/7 online).
Q&A
Q: Why did my order get cancelled automatically even though I completed the payment?
A: After completing the payment, it's crucial to click "Payment Completed." Failure to do so will result in the order being automatically cancelled, and even if the merchant receives the payment, they won't release the coins to you. If this happens, place another order with the same merchant for the same amount, click "Payment Completed" directly, and file a complaint with support for assistance.
Q: I completed my order, but I can't find where my coins are?
A: Completed orders can be viewed in your "Buy Crypto Account" to check your assets.
Q: Why does it say I need to complete advanced verification to trade?
A: The platform requires you to complete basic C2 verification to participate in trading. However, some merchants may set stricter rules, requiring C3 advanced verification. You can switch to other merchants for trading.
Q: The merchant asked me to provide bank statements when buying coins. Is this compliant?
A: If the merchant requests your financial statements or personal information, it's their individual requirement to prevent illegal fund inflows, and the platform does not have specific regulations on this matter. If faced with this situation, it's recommended to cooperate with the merchant to provide the statements. If you prefer not to provide them, you can cancel the order and choose another merchant for your transaction.
Q: How many times can I cancel a USDT purchase order in one day?
A: You can cancel a purchase order up to 4 times per day, with resets occurring at midnight UTC.
About P2P Trading
Points to Note for Fiat Currency Trading
(1) During transactions between parties:
You must use your own bank account for payments/receipts. (When making payments, strictly adhere to the order amount and refrain from shortchanging!)
Avoid using sensitive terms such as "Bitcoin" or "virtual currency" in payment remarks.
Cancelling orders more than 4 times will result in a 24-hour ban on fiat currency transactions.
Violators of these rules may face penalties from the platform, including temporary or permanent bans on fiat currency transactions, and will be solely responsible for any resulting losses or liabilities.
(2) During the fiat currency trading process, the user is responsible for any losses arising from the following situations (including but not limited to):
Losses due to the buyer's failure to click "I have paid" in a timely manner, resulting in order timeout or manual cancellation.
Losses incurred because the seller did not verify the actual receipt before clicking "Confirm Release."
Losses resulting from user operational errors, such as overpayment, duplicate payments, or incorrect transfers.
Losses caused by inputting incorrect prices when placing orders, resulting in purchases above market prices or sales below market prices.
Losses due to delays caused by operator SMS messages, for which the user bears responsibility.
(3) If the buyer has not made the payment, you can cancel the order. After cancellation, do not make any further payments. If payment has already been made, do not cancel the order. To avoid unnecessary losses due to operational errors, please ensure correctness before proceeding.
(4) During fiat currency transactions, it is essential to keep communication channels open and monitor SMS notifications. This ensures prompt resolution of disputes by contacting the platform promptly.
(5) The platform has verified customer identity information during registration and use. Users must ensure that all accounts displayed on the platform are legitimately registered and used by themselves.
(6) The platform shall not be held liable for any consequences arising from a user's violation of CoinW User Agreement, national anti-money laundering laws, or any criminal acts related to associated relationships. The platform may cooperate and assist judicial authorities in investigations when necessary.
Note
(1) Participation in fiat currency trading requires completion of real-name authentication, phone binding, trading password setup, and nickname registration.
(2) By engaging in fiat currency trading, you agree to abide by all terms outlined in the "Fiat Currency Trading Notices."
(3) Use of delayed receipt functions (e.g., Alipay, WeChat, bank cards) is strictly prohibited. Detection of such actions may result in disqualification from fiat currency trading.
(4) Our online customer service is available 24/7 to assist with any inquiries.
(5) The minimum amount for Quick Coin Purchase starts from 100 CNY, subject to actual page displays.
(6) When making transfers, carefully verify the payment information provided by the seller.
(7) The final purchase and sale prices are determined by the actual transaction price.
(8) During transactions with merchants, ensure the receipt amount is accurate before clicking "Confirm Receipt of Payment."
(9) For any other questions or disputes, feel free to contact CoinW's official customer service at any time.
What is P2P Trading?
On CoinW, you can use fiat currencies such as CNY/TWD/USD to purchase USDT for digital currency investment. Before conducting P2P trading, you must complete the C2 identity verification for your account, otherwise, you will not be able to perform P2P trading.
Procedure for Buying USDT in P2P Trading
WEB
(1) Log in to the CoinW website, hover your mouse over the "Buy Crypto" button at the top, select "P2P Trading" and enter the fiat trading interface.
(2) After entering the P2P trading interface, click the "Buy" button at the top to view the current merchant listings displayed below. You can use the filters at the top to find a suitable merchant for trading. Once you have selected a suitable merchant, click the "Buy USDT" button next to the advertisement to initiate a purchase order.
(3) Enter the quantity or amount you want to purchase and click "Buy." You will then see the order details, including the order number, order amount, and time.
(4) You need to select your preferred payment method, then click "Pay" to get the payment account details. After confirming the details, you need to initiate a transfer to the seller according to the order amount.
(5) After making the payment, be sure to click the "Paid" button. The order will then be sent to the merchant. Once the merchant confirms receipt of the payment, the coins will be released to your account.
(6) You can check the USDT you received in your Buy Crypto account.
APP
(1) Open the CoinW app and tap the “Buy Crypto” button at the top of the homepage to enter the crypto purchase interface.
(2) You can choose according to your needs and place a purchase order.
(3) Choose your preferred payment method, click "Proceed to Payment," and you will see detailed information such as the merchant's specific receiving account.
(4) Make the payment to the designated bank account provided by the merchant.
(5) After the transfer, be sure to click "Payment Completed." Only then will the order be sent to the merchant. Once the merchant confirms receipt of the payment, they will release the USDT
(6) You can view the purchased USDT in your " Buy Crypto Account."
Purchasing USDT: Important Notes
(1) After making the payment, please promptly return to the order page and click "Payment Completed" before the countdown ends. Failure to do so will result in the order being automatically canceled.
(2) Payments must be made using your own real-name bank account.
(3) During payment, avoid using any sensitive terms such as "Bitcoin" or "crypto currency" in the remarks to prevent interception of the transfer.
(4) It is prohibited to use delayed transfer functions of bank accounts.
(5) After purchasing USDT, you must wait for T+1 (24 hours) before selling. Withdrawal requires waiting for T+2 (48 hours) before withdrawal.
(6) For any other issues or disputes, feel free to contact CoinW's official customer service (available 24/7 online).
Q&A
Q: Why did my order get cancelled automatically even though I completed the payment?
A: After completing the payment, it's crucial to click "Payment Completed." Failure to do so will result in the order being automatically cancelled, and even if the merchant receives the payment, they won't release the coins to you. If this happens, place another order with the same merchant for the same amount, click "Payment Completed" directly, and file a complaint with support for assistance.
Q: I completed my order, but I can't find where my coins are?
A: Completed orders can be viewed in your "Buy Crypto Account" to check your assets.
Q: Why does it say I need to complete advanced verification to trade?
A: The platform requires you to complete basic C2 verification to participate in trading. However, some merchants may set stricter rules, requiring C3 advanced verification. You can switch to other merchants for trading.
Q: The merchant asked me to provide bank statements when buying coins. Is this compliant?
A: If the merchant requests your financial statements or personal information, it's their individual requirement to prevent illegal fund inflows, and the platform does not have specific regulations on this matter. If faced with this situation, it's recommended to cooperate with the merchant to provide the statements. If you prefer not to provide them, you can cancel the order and choose another merchant for your transaction.
Q: How many times can I cancel a USDT purchase order in one day?
A: You can cancel a purchase order up to 4 times per day, with resets occurring at midnight UTC.
About P2P Trading
Points to Note for Fiat Currency Trading
(1) During transactions between parties:
You must use your own bank account for payments/receipts. (When making payments, strictly adhere to the order amount and refrain from shortchanging!)
Avoid using sensitive terms such as "Bitcoin" or "virtual currency" in payment remarks.
Cancelling orders more than 4 times will result in a 24-hour ban on fiat currency transactions.
Violators of these rules may face penalties from the platform, including temporary or permanent bans on fiat currency transactions, and will be solely responsible for any resulting losses or liabilities.
(2) During the fiat currency trading process, the user is responsible for any losses arising from the following situations (including but not limited to):
Losses due to the buyer's failure to click "I have paid" in a timely manner, resulting in order timeout or manual cancellation.
Losses incurred because the seller did not verify the actual receipt before clicking "Confirm Release."
Losses resulting from user operational errors, such as overpayment, duplicate payments, or incorrect transfers.
Losses caused by inputting incorrect prices when placing orders, resulting in purchases above market prices or sales below market prices.
Losses due to delays caused by operator SMS messages, for which the user bears responsibility.
(3) If the buyer has not made the payment, you can cancel the order. After cancellation, do not make any further payments. If payment has already been made, do not cancel the order. To avoid unnecessary losses due to operational errors, please ensure correctness before proceeding.
(4) During fiat currency transactions, it is essential to keep communication channels open and monitor SMS notifications. This ensures prompt resolution of disputes by contacting the platform promptly.
(5) The platform has verified customer identity information during registration and use. Users must ensure that all accounts displayed on the platform are legitimately registered and used by themselves.
(6) The platform shall not be held liable for any consequences arising from a user's violation of CoinW User Agreement, national anti-money laundering laws, or any criminal acts related to associated relationships. The platform may cooperate and assist judicial authorities in investigations when necessary.
Note
(1) Participation in fiat currency trading requires completion of real-name authentication, phone binding, trading password setup, and nickname registration.
(2) By engaging in fiat currency trading, you agree to abide by all terms outlined in the "Fiat Currency Trading Notices."
(3) Use of delayed receipt functions (e.g., Alipay, WeChat, bank cards) is strictly prohibited. Detection of such actions may result in disqualification from fiat currency trading.
(4) Our online customer service is available 24/7 to assist with any inquiries.
(5) The minimum amount for Quick Coin Purchase starts from 100 CNY, subject to actual page displays.
(6) When making transfers, carefully verify the payment information provided by the seller.
(7) The final purchase and sale prices are determined by the actual transaction price.
(8) During transactions with merchants, ensure the receipt amount is accurate before clicking "Confirm Receipt of Payment."
(9) For any other questions or disputes, feel free to contact CoinW's official customer service at any time.